My name is Emilia and I have just joined the UFLP in Customer Development, or Customer Management (Sales) as it’s called in the initial stages of application. I’m currently based in Leatherhead, as a Customer Account Manager on Impulse and Out of Home Ice Cream. Like Alex did, I’m going to give you a bit of an insight into what I’ve been up to in my first few weeks and provide a glimpse into what life is like on the UFLP!
I joined the UFLP following a placement year in 2013/14 between my second and final years at Sheffield Hallam University, where I studied Business and Enterprise Management. On placement I was part of the eCommerce team working with ‘Pureplay’ customers (online only retailers), which was completely different to the current role I’m in!
In the build up to your first/induction week at Unilever, Unilever have a real hands on approach. Whether that’s through providing you with a functional buddy to provide an informal way to answer any of your questions, to relocation support, to organising events/times to meet others beginning the UFLP. By the time I reached induction week I had already met quite a few of the other people joining the UFLP which was great for dispelling any initial nerves.
This year the induction week kicked off in Liverpool, where amongst other activities we were given a tour of the Port Sunlight Factory, which was amazing. This year’s intake all had a photo on the steps of Port Sunlight. It was surprisingly difficult to get a group of adults to pose for a photo, all looking the same way and with our eyes open!
The evenings of the induction week were filled with activities to help us all to get to know each other, from a murder mystery to a night of bowling and karaoke. It was great to not only meet those who were beginning the UFLP alongside me, but also to meet those further on in their UFLP path and talk to them about their experiences so far.
For CD and Marketing, our first few weeks are structured slightly differently to all the other functions, in particular because we complete a field sales placement prior to beginning in role. Field Sales involves many aspects, from checking stock, to negotiating activations with store managers and everything else in-between. Field Sales is a great introduction into Unilever as it provides real exposure to our brands, consumers and customers. I gained invaluable insight into the operational side of our products in store and it’s proved a great platform to build upon.
Whilst on Field Sales, I had the chance to meet my team prior to fully beginning in role, at a team away day in Newquay. Amongst team meetings, we also explored Newquay, looking at what Out of Home Ice Cream looks like in a seaside town. Newquay is also home to a Ben & Jerry’s Ice Cream Parlour, where we stopped for a photo and an ice cream, or two! It was a great way to begin the transition into my new role, as I was able to meet the team on an informal basis, learn more about what is happening within ice cream at Unilever and also, at a more operational level, get out and about and have a look at what is currently going on in the wider world of ice cream.
Flash forward to my first couple of weeks in role, my first day involved introductions and inductions with the wider team. Everyone was very welcoming and happy to answer all my questions, no matter how stupid I thought the question might seem (Tip: whilst you’re still getting to grips with your role at Unilever, there is no such thing as a stupid question!). I was also introduced to one of the many benefits of working within ice cream from day one… free ice cream! Although everyone here at Leatherhead can have free Ben & Jerry’s every day, the Ice Cream Team also house a freezer full of even more products, which we can help ourselves to, it’s making for a great mid-afternoon treat.
During the first few weeks, amongst getting to grips with my role and responsibilities, I have also had the opportunity to take part in a lot of training, from sessions covering broader companywide initiatives, to specific training for my role. Alongside this, as part of the UFLP, there is a specialised training and learning roadmap for each function. This roadmap builds upon the Unilever training and sets out the further opportunities for training and development all UFLPs have. It’s a really great programme that not only focuses on core development, but also aims to help all UFLPs develop skills that will prove invaluable in the future.
It has been a great few weeks and I’m looking forward to the next few months and beyond!